OTO is moving beyond speech-to-text, pioneering the first multi-dimension conversational system with the ability to merge both words + intonation (Acoustic Language Processing). This provides a much richer understanding of the context, sentiment and behaviors of a conversation.
Built on a secure and scalable cloud platform, OTO is a language-independent, plug-and-play tool, providing meaningful insights and fast ROI.
We plug into real-time conversational data and provide voice intelligence to:
Our application guides agents with in-call coaching to elevate their performance.
Optimize the QA process with targeted call sampling and objective metrics.
Score customer satisfaction on 100% of your voice interactions and enable powerful retargeting opportunities.
In this blog post, we will introduce a novel idea we have been developing over the past year at OTO; we call it Acoustic Language Processing...
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Spoken language is an extraordinary thing. Over millions of years, we have evolved the ability to formulate complex feelings and thoughts, and communicate...
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At OTO, we sense human behavior through speech. Our mission is to enable businesses to deliver a hyper-personalized customer experience at scale...
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