As more and more consumers are using Virtual Personal Assistants (VPA), speech recognition has become essential in our everyday lives. With voice-driven applications like Alexa, Siri, Cortana, or the many voice responsive features of Google, our phones, computers, and even our home appliances are increasing our dependence on artificial intelligence (AI) and machine learning through voice.
According to Globe Newswire, the voice and speech recognition market is expected to reach $26.8 billion by 2025. This is based on the adoption of VPAs and other smart technology into the market for consumers. Keeping this in mind, let’s look at some of the applications of voice AI.
Companies today, from telcos to telemedical providers, are working toward making voice recognition a standard in their product offering. These are not the only industries that can benefit from this technology. In an era of smart, connected machines, empowering frontline workers in manufacturing, logistics and field service through voice recognition technology can increase productivity and accuracy. Neural networks are making deeper connections more quickly, while critical factors like improved algorithms and higher user volume allow for connections to be more accurate and more complex.
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The robust technology behind OTO Systems DeepTone™ AI handles the challenges that hinder this type of identification, such as accents, intonation, and to help understand sound beyond words. This understanding of sounds reduces ambiguity, tackling a huge stumbling block to companies who would like to embrace using this system.
The hottest games out today are all about having an immersive experience. Take Westworld: The Maze on Amazon’s Alexa, which relies on audio only to allow fans to navigate the fantasy world. Fantasy, sandbox, and esport games that involve teams competing against each other, rely on voice to call out strategy, track moves and make decisions. Mood, stress and even behavior tracking could be the difference between winning and being a low-ranking team. This is only a small taste of what voice AI can do for gaming.
Developers can utilize OTO’s DeepTone™ SDKs to track tone, stress and other voice indicators to make software patches, track stats during gaming, and other voice-enabled tools.
Call and service centers depend on customer retention. By having the ability to analyze and predict behaviors based on voice mapping (using data based on non-content features of speech, such as arousal, intonation, and emphasis) call centers can see the customer’s state-of-mind with on-screen emojis or live coaching. They can then use this information to tailor interactions according to a customer’s individual behavioural leanings.
There is a driving need to streamline enterprise communication, improve productivity, and improve applications, from banking to gaming. This demand stretches from emerging economies to leading markets. Where does your business fit with these technological advancements in voice? Contact OTO Systems and find out how we can help provide your company with growth opportunities in the coming years.