Frequently Asked Questions
If you are hesitating, do not worry - we are here to explain
everything you might want to know. Let us help!
We trained DeepTone™ on tens of thousands of distinct voices with a variety of languages and accents.
DeepTone™ captures the diversity of emotional expression in much of the world’s population, understands key behaviours and acoustic signals in real-time providing a rich, acoustic map of the human voice.
We believe that protecting privacy while offering real-time voice intelligence at scale is what businesses
(and humanity) need to create more useful and meaningful experiences between people and machines.
Both options provide the same suite of features, the difference is in how you want to process your data.
SDK's are usually a better match for customers that want to embed our technology in their Mobile Apps,
IoT devices, and also are looking to process the information locally/on the device.
For enterprise needs, where customers need to process large volumes of data without worrying about data security, we usually recommend the On-Prem API solution.
If none of these options work for you, you can start with a 15 day free trial on our Cloud API.
That saves you time on development and lets you explore on how to derive insights from DeepTone™'s output and see if our product works for you.
After that, we can upgrade you to a pay-as-you-go Cloud API license until you are ready for something different.
OTO is a PCI DSS level 2 service provider. We apply controls according to the PCI DSS standard in developing our software and maintaining our cloud environment. These include development of secure code, protection of the data at rest and in transit, access controls, secure cloud environment configuration and vulnerability management. Our system is also run on a PCI DSS compliant infrastructure from Amazon Web Service (AWS).
The audio data is sent to our AWS cloud environment in the EU region, where it is processed by our DeepTone Cloud API service. The audio data is not stored after the processing. For more information, please refer to https://docs.oto.ai/api/
No. DeepTone™ extracts low-level behavioural markers from the raw waveform from anyone’s voice, allowing you to isolate and identify key moments that reveal insights on human experience at scale in any language, without compromising human privacy.
Yes. DeepTone™ is language-independent and can extract information from anyone's voice in any language, however it is important to understand that the behavioural markers that are picked up might represent different things in cultural-specific environments.
Provided with sizeable and contextually relevant data, we can customise our models to better improve this extraction to a specific goal or need you might have.
Yes. Our support team offers personalised support via email whenever possible, and answers any questions you might have during any step of the process: a trial stage, product onboarding, new model releases, etc.
Enterprise customers are assured with a dedicated support service tailored to their needs.
We put an effort in keeping our documentation up to date and in making sure the information is comprehensive and provides as much detail as possible.
When it is not the case, don't hesitate to reach out and we'll clarify any question you might have.