Turn your typical cost center into a value driver for your brand. With OTO's call center integration you can finally leverage your voice data in a meaningful and actionable way.
REQUEST DEMOOTO's simple interactive widget helps contact center agents remain alert and engaged during every call. Reward high performers and coach less experienced agents with continuous feedback.
Interactive desktop widget
Intuitive QA reporting
Live dashboards provide QA teams with the metrics they need to monitor and coach agents at scale.
Bridge the gap between operational and experience data in order to better identify key moments that define your customers' experience.
Key moment analytics for 100% of customer calls
Unlike text-based systems, OTO derives most of its insights from acoustic features that are shared across languages.
We believe in the advantages of being a cloud-based company that can provide scalable and secure* solutions.
We rely on advanced acoustic and machine learning technologies to deeply understand human conversations.
*OTO is certified as a PCI DSS Level 1 service provider by an independent Qualified Security Assessor (QSA)
