Impact with every interaction

Turn your typical cost center into a value driver for your brand. With OTO's call center integration you can finally leverage your voice data in a meaningful and actionable way.

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Coach Agents in Real-time

OTO's simple interactive widget helps contact center agents remain alert and engaged during every call. Reward high performers and coach less experienced agents with continuous feedback.

  • Simple and easy to use widget
  • Relative agent performance scoring
  • Personalized coaching for every agent

Interactive desktop widget

Intuitive QA reporting

Automate Quality Assurance

Live dashboards provide QA teams with the metrics they need to monitor and coach agents at scale.

  • Monitor your call center performance in real-time
  • Score 100% of calls automatically
  • Only review calls that matter with easy playback

Unlock Voice of the Customer

Bridge the gap between operational and experience data in order to better identify key moments that define your customers' experience.

  • Customer satisfaction ratings on 100% of voice interactions
  • Target key moments in conversations and automate triggers
  • Root cause analysis and topic modeling

Key moment analytics for 100% of customer calls

Simple and Scalable

Language-independent

Unlike text-based systems, OTO derives most of its insights from acoustic features that are shared across languages.

Cloud-based

We believe in the advantages of being a cloud-based company that can provide scalable and secure* solutions.

Fueled by AI

We rely on advanced acoustic and machine learning technologies to deeply understand human conversations.

*OTO is certified as a PCI DSS Level 1 service provider by an independent Qualified Security Assessor (QSA)