Impact with every interaction

Turn your typical cost center into a value driver for your brand. With OTO's call center integration you can finally leverage your voice data in a meaningful and actionable way.

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Voice Coaching

OTO's simple interactive widget helps contact center agents remain alert and engaged during every call. Reward high performers and coach less experienced agents with continuous feedback.

  • Simple and easy to use widget
  • Personalized coaching for every agent
  • Relative agent performance scoring

Voice Experience

Score customer satisfaction on 100% of your voice interactions and monitor your agents’ performance on every call.

  • Performance metrics for every call
  • Only review calls that matter with easy playback
  • Root cause analysis and topic modeling

Simple and Scalable

Language-independent

Unlike text-based systems, OTO derives most of its insights from acoustic features that are shared across languages.

Cloud-based

We believe in the advantages of being a cloud-based company that can provide scalable and secure* solutions.

Fueled by AI

We rely on advanced acoustic and machine learning technologies to deeply understand human conversations.

*OTO is certified as a PCI DSS Level 1 service provider by an independent Qualified Security Assessor (QSA)