Impact with every interaction

Turn your typical cost center into a value driver for your brand. With OTO's call center integration you can finally leverage your voice data in a meaningful and actionable way.


Voice Coaching

OTO's simple interactive widget helps contact center agents remain alert and engaged during every call. Reward high performers and coach less experienced agents with continuous feedback.

  • Simple and easy to use widget
  • Personalized coaching for every agent
  • Relative agent performance scoring

Voice Experience

Score customer satisfaction on 100% of your voice interactions and monitor your agents’ performance on every call.

  • Performance metrics for every call
  • Only review calls that matter with easy playback
  • Root cause analysis and topic modeling

Simple and Scalable


Unlike text-based systems, OTO derives most of its insights from acoustic features that are shared across languages.


We believe in the advantages of being a cloud-based company that can provide scalable and secure* solutions.

Fueled by AI

We rely on advanced acoustic and machine learning technologies to deeply understand human conversations.

*OTO is certified as a PCI DSS Level 1 service provider by an independent Qualified Security Assessor (QSA)